This article will discuss the booking statuses you see regarding your booked flights in your project and those same statuses in the booking details.
Process of Flight Statuses after Booking
Following the purchase of your flights, you have the option of returning to your project page or view the booking details of each flight. If you choose to return to your project page you will see all of your travelers listed with the status "Booked-Pending".
What does "Booked-Pending" mean? It means your ticketing request has been accepted by the GDS (Global Distribution System), which is an entity that displays flight options as a hub for airlines, and has passed that request for final ticketing to the airline. Along with a Status of Booked-Pending you will see a 6 character code in your booking details called a Record Locator. This is primarily useful for ticketing agent troubleshooting.
Once that request has been accepted that Status will change to "Ticketed". This means that the airline has accepted the booking, payment information was passed through, and a ticket has been issued. This can take up to 30 minutes but will typically arrive within an average of 10 minutes depending on the number of flights.
If your status does not change to ticketed within 1 hr. you will want to contact a ticketing agent via our toll free number 877-308-7474. Please make sure to have your 5 digit PIN handy (visible on the support modal) and the 6 character Record Locator. Provide the Record Locator to the agent and he or she will look-up the request and determine the issue. If there are more then 5 flights where the status has not changed please email us at support@tripgrid.com.
Once your flight status has changed to "Ticketed" you can go into the Booking Details and see the Airline Confirmation Number. This is the 6 character code that ticketing agents use to look up the ticket in their system. If a seat was chosen for the traveler you will see that displayed as well.
Next up, receipt of your travelers Itinerary - see "Itineraries"
Canceling a flight? Read "Purchase Flights and Cancel Flights"