Confirm Flight Details
Once you have completed confirming your traveler's flight details and selected their seats, you can click on the 'Purchase for $xxx.xx' button at the bottom to move to the Purchase Flights Screen.
Selecting a flight for confirmation will require a PO Number... You will be unable to select that flight unless you have posted the appropriate PO number.
Purchase Flights Screen
Now that you have confirmed your flight details and selected your seats, you will arrive at the Purchase Flight screen. Here, you can take one last opportunity to review the travelers' details and flights.
Flight taxes, fees, and charges
On the right, you will see a list of your options, and you can click on 'view taxes, fees, and charges' to see the specific airline and governmental fees associated.
Confirm Purchase
When you are satisfied with the details, click Confirm Purchase to complete your flight purchase. The purchase process can take up to 2 min+ depending on the number of flights in your purchase.
Once completed, you will see a confirmation screen displaying the number of flights successfully booked out of the total flight purchase.
Note: Some flights may not execute successfully based on availability, and your status confirmation page will indicate how many and which of those flights will need to be executed again. This can occur if you have had the flight selections sitting too long without purchase.
Now that all your flights have been booked, you can either click on View Flight Details under each of the flight purchases or click 'Back to Project' to return to your project page.
Once you are back in your project, you can see now that the Status of your flights is 'Booked-Pending'. This means the flight booking has been sent to the airline/GDS for ticketing. It can take up to 20 minutes for ticketing to be confirmed (typically takes 3-5 minutes). Once ticketing has been confirmed, the status will change to 'Ticketed'.
Refresh to see the status
You will receive your confirmed itineraries via email within a few minutes. Once you have received those, you can refresh your project page to see the itineraries appear in the right itinerary panel, and your statuses will change to 'Ticketed'.
Each flight now has an option to click 'Booking Details' to view all associated details, including the flight Record Locator (the 6-character code used by the GDS to identify the booking record), Confirmation # (the airline confirmation code), and the Seat assigned (if applicable).
Note: The Confirmation number will take a few minutes to populate. If it does not populate within 10 minutes, refresh your page or contact support.
Sending Travel Details to the Traveler
From within the booking confirmation page, you can now send the travel details to your traveler by clicking on 'Send Travel Details'.
Canceling a flight
You can cancel a purchased flight for a full refund if you do so on or before 11:59pm PST the day after purchase by clicking the 'Cancel flight' button on the booking details page. Once you cancel a flight, a modal will show the refunded charges and ask you to click Cancel Ticket.
Refund: The refund can take 5 to 7 days to be reversed to the card it was charged to.
Once canceled, the flight confirmation will indicate cancellation confirmation and the amount to be refunded. You, as the travel arranger, will also receive an emailed itinerary confirming cancellation.







