Flights:
Q. Can I research flight options without creating traveler profiles?
A. Unfortunately, you will need to build out profiles with at least basic information, such as name, birthdate, and origin city. Tripgrid’s project-based, group booking concept relies on having traveler profiles in the system.
Q. Can I change a flight within Tripgrid after it has been ticketed?
A. Unfortunately, you will need to contact your Travel Management Company or airline directly and reference the confirmation number provided in the Booking Details.
Account Page:
Q: Can I update the company's information on the Account page?
A. This page is currently uneditable except for the saved payment cards. However, you can submit a request to Customer Support, and we will make the necessary changes and return a confirmation.
Q: Can I remove administrators from my account on the booking platform?
A. No, except for being able to delete credit cards you have added to your account, users cannot edit any data on the account page. Please inform customer support and submit a ticket to remove those administrators you'd like to remove.
Projects:
Q. If I delete a project from the booking platform, can I recover it?
A. No. Once deleted, the project is removed from our database and cannot be retrieved. Be cautious when using this feature; a message will appear asking if you wish to delete it, or you can press ‘Never mind’ to keep the project.
Q. Can I archive projects so they don’t appear on my dashboard but still retrieve them later?
A. No, not at this time. We will introduce this feature in the future, but the only way to remove an old project from your dashboard is to delete it.
Booking:
Q. I misspelled the name of my traveler in their profile and submitted the booking. If I update the profile, will it automatically update the booking?
A. No, you will need to cancel that booking immediately and create a new one with the updated or corrected profile. If you cancel the booking within 24 hours, you will receive a full refund, minus the Tripgrid booking fee.
Q. What is the difference between the Record Locator and the Confirmation #?
A. The Record Locator is a six-character code provided after a booking has been submitted to the GDS (Global Distribution System). In contrast, the Confirmation # is the reservation's ticket number provided by the ticketing system. When contacting your Travel Management Company (TMC) or the airline via the web or phone, please reference the confirmation number.