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Purchase Flights and Cancel Flights

How to purchase and cancel your flights

Updated over a month ago

Confirm Flight Details

Once you have completed confirming your traveler's flight details and selected their seats, you can click on the 'Purchase for $xxx.xx' button at the bottom to move to the Purchase Flights Screen.

Purchase Flights Screen

Now that you have confirmed all your flight details, entered purchase order details, and selected your traveler's seat preference, you will arrive at the Purchase Flight screen.

Here, you can take one last opportunity to review the details of the travelers, the flights, and the payment card associated with the purchase.

Click "Purchase," and you will be directed to the Purchase Page.

Purchase Page

Flight taxes, fees, and charges

On the right, you will see a list of your options, and you can click on 'view taxes, fees, and charges' to see the specific airline and governmental fees associated.

Confirm Purchase

When you are satisfied with the details, click Confirm Purchase to initiate the purchase of your flights. The purchase process can take up to 5 minutes, depending on the number of flights in your purchase.

Once completed, you will see a confirmation screen displaying the number of flights successfully booked out of the total flight purchase.

Note: Some flights may not execute successfully due to availability, and your status confirmation page will indicate which flights need to be re-executed. This can occur if you have had the flight selections open for too long without making a purchase.

Now that all your flights have been booked, you can either click on View Flight Details under each of the flight purchases or click 'Back to Project' to return to your project page.

Once you return to your project, you can see that the Status of your flights is 'Booked-Pending'. This means that the flight booking has been sent to the airline/GDS to be ticketed. It can take up to 20 minutes for ticketing to be confirmed (typically takes 3-5 minutes). Once ticketing has been confirmed, the status will change to 'Ticketed'.

Refresh to see the status

You will receive your confirmed itineraries via email within a few minutes, once you have received those, you can refresh your project page to see the itineraries show up on the right itinerary panel and your statuses' will change to 'Ticketed'.

Each of the flights now has an option to click 'Booking Details' and view all associated details, including the Flight Record Locator (a 6-character code used by the GDS to identify the booking record), Confirmation Number (the airline's confirmation code), and the assigned seat (if applicable).

Note: The Confirmation number will take a few minutes to populate, if it does not populate within 10 min, refresh your page or contact support.

Sending Travel Details to the Traveler

From within the booking confirmation page, you can now send the travel details to your traveler by clicking on 'Send Travel Details'.

Canceling a flight

Refund allowances for canceled flights vary depending on your country's airline policies. Once you cancel a flight, a modal will display the charges that may be refunded and ask you to click 'Cancel Ticket'.

Refund: The refund can take 5 to 7 business days to be reversed back to the card it was charged on.

Once canceled, the flight confirmation will indicate cancellation confirmation and the amount to be refunded.

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